01 / MOYU
Branding window
Your main color, your welcome message
Add customer service and set up business grouping and branding windows.
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CONVERSATIONS. CONNECTED.
Privacy-focused customer service for every industry
Connect your customers, team and business in one workspace.
✓ 3-day free trial✓ 18 interface languages✓ Desktop & mobile
A workbench · Every communicationAutomatic translation requires independent subscription and platform activation
18 species
Interface language to connect different markets
Multiple rolesCollaboration
Independent work spaces for merchants and customer service
Full terminalCover
Computer and mobile phone, adaptive reception
FlexibleAccess
Web components and exclusive access links
01 / BUILT FOR BETTER SERVICELess busywork.
Less busywork.
More meaningful conversations.
Let the system handle the busywork.
Give your team time for what matters: your customers.
02 / MOYU
Website chat widget
Web components and exclusive access links
Add the access code to the website, and customer service will be online to respond to inquiries.
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03 / MOYU
Data cleanup
Clean up data by category and date range to protect merchant and visitor privacy.
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02 / YOUR BUSINESS. CONNECTED.Every aspect of the business,
Choose your service plan ↗Every aspect of the business,
All require excellent service.
Cross-border business
Make new connections in a familiar language. Multilingual interface and optional translation help communicate with overseas customers.
Close the distance and expand the possibilities ↗E-commerce retail
From understanding the product to after-sales support, use timely and clear responses to accompany every purchase decision.
Let services run through the purchase journey ↗Enterprise Services
Organize the reception team according to business, so that consultations are distributed in an orderly manner, questions flow smoothly, and services are more organized.
Teamwork and professionalism ↗READY WHEN YOU AREGet ready,
Get ready,
Start the next conversation.
Lightweight access allows good services to come online quickly.
- 01
Create your workspace
Use your email address to register a merchant and start a free experience.
- 02
Team configuration and reception methods
Add customer service and set up business grouping and branding windows.
- 03
Connect to the website and start reception
Add the access code to the website, and customer service will be online to respond to inquiries.
03 / A PLAN FOR YOUR NEXT CHAPTER
Support that grows with you.
Choose a solution that suits your current team and allow the service scale to expand easily.
Free
Explore MOYU for the first time
0U / 3 days
One trial per new account
Try for free ↗- 1 support seats
- 18 interface languages
- Online conversations and quick replies
- Computer/Mobile Guest Window
- Contains platform promotion logo
Standard
For solo businesses and small teams
58U/month
58 USDT / 1 month
Choose Standard ↗- 1 support seats
- 18 interface languages
- Online conversations and quick replies
- Computer/Mobile Guest Window
- No platform ads
Advanced
For teams working together
98U/month
98 USDT / 1 month
Choose Advanced ↗- 5 support seats
- 18 interface languages
- Team routing and collaboration
- Computer/Mobile Guest Window
- No platform ads
Professional
For larger support operations
198U/month
198 USDT / 1 month
Choose Professional ↗- 10 support seats
- 18 interface languages
- Team routing and collaboration
- Dedicated access link
- No platform ads
Let communication take another step towards the world Optional add-on
Two-way automatic translation supports language communication following the visitor interface, which needs to be subscribed and turned on separately.
60 U / month
04 / GOOD QUESTIONS. CLEAR ANSWERS.Before you begin,
Before you begin,
a few answers.
Common questions about setup, trials and support.
Do I need development experience to access Moyu customer service?＋
The merchant backend provides website access codes. Add the code to your website page to display the customer service component; if you are not responsible for website maintenance, you can give the code to the website administrator to complete the access.
What does the free trial include?＋
By default, newly registered merchants can get 1 customer service seat, 3 days of experience, and the visitor window contains the platform promotion logo. The experience can only be claimed once. After expiration, you can choose a paid package in the merchant's backend. The actual rights and interests are subject to the background display.
What is the difference between 18 interface languages and automatic translation?＋
The interface language is used to switch interface text such as menus and buttons; automatic translation is an independently paid value-added service used to translate chat texts between customer service and visitors. After purchase, it needs to be opened on the workbench, and the target language follows the guest interface language.
Can it be used on both computers and mobile phones?＋
The visitor chat window adopts an adaptive layout and can be opened in desktop and mobile browsers. Customer service and merchants have separate login entrances, and it is recommended that the team use a computer workstation for centralized reception.
How to choose a package or adjust the service scale?＋
You can choose Standard, Premium or Professional Edition based on the customer service agents your team needs. Purchase, renewal and version adjustment are operated in the merchant's backend. The specific prices, rights and adjustment rules are subject to the backend order confirmation.